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  1. Mote Park Watersports Centre
  2. Terms and Conditions

Privacy Policy

 

This privacy policy sets out how Mote Park Watersports Centre uses and protects any information that you give Mote Park Watersports Centre when you use this website. Mote Park Watersports Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Mote Park Watersports Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at hello@moteparkwatersportscentre.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us on hello@moteparkwatersports.com.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

 

Terms & Conditions

Please read these terms & conditions carefully before using this website. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions. If you do not agree to these terms and conditions you may not use or access this Website.

Content You acknowledge and agree that all content of this website including all images, graphics, text and other portions of these web pages are copyrighted by Mote Park Watersports Centre or its subsidiaries or affiliated companies and/or third party licensors.

Permission is given only to view the material on these web pages and to save that material only for your future personal and non-commercial reading. You agree not to copy, reproduce, modify, transmit, commercially exploit, distribute or publish in any way or create any derivative works unless you obtain the written permission of Mote Park Watersports Centre.

We reserve the right to modify, suspend or withdraw any aspect of this website (in part or whole) at any time without prior notice, including the availability of any feature, promotion, database, or content. We may also impose limits on certain features and services, we shall not be liable to you or a third party for any modification or withdrawal. If you continue to use this website following an alteration it will be deemed as your acceptance to this change. Prices are subject to change without notice.

Disclaimer Mote Park Watersports Centre does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, timeliness, reliability or otherwise. All reasonable care is taken to ensure images, specifications, descriptions and prices of products on this website are correct at the time of entry. We are constantly updating and maintaining the website to keep the information as current and accurate as possible.

Whilst we try to represent accurate product colours in the images on our website, colours may vary due to the specification and resolution limitations of computer screens and should be used as a guide only.

During periods of a sale or promotion our standard terms & conditions may be affected by those associated with the offer.

You (and NOT Mote Park Watersports Centre) assume total responsibility and risk for your use of this website and the Internet.

The materials in this site are provided ‘as is’ and without warranties of any kind either express or implied.

To the fullest extent permissible pursuant to applicable law, Mote Park Watersports Centre disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Mote Park Watersports Centre does not warrant that this website or any of its functions will be uninterrupted or error-free, that defects will be corrected, or that this site, including bulletin boards, or the servers that make it available, are free of viruses or other harmful components.

Mote Park Watersports Centre shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the service.

 

Ordering from Mote Park Watersports Centre is Easy * find the item you require * choose the colour/size, if applicable, by clicking on the drop down list to view the options, then clicking again on the one you require * click the "BUY NOW" button * wherever you are on the website, you can add items to your basket in the same way * you can check the contents of your basket and the total cost at any time by clicking on the "My Basket" button * you can remove items from your basket or alter the quantity required at any time. * post and packing costs will be shown in your shopping basket * click the "Proceed to Checkout" button when you have finished shopping * fill in the order details on the secure form

You can also place an order by phone, fax or mail.

Payment We accept all card types.

Pricing If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price

Liability There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud. You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill. Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control. You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice. In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption. Assignment, waiver and third party rights We may update or amend these General Terms and Conditions of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion. No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing. If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect. Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. These General Terms and Conditions of Sale are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Delivery The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order. Unfortunately we have to charge carriage but we attempt to keep it to a minimum.

 

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.   The majority of our parcels will be sent via a courier, the bulk of which are with UKMail.  Please be aware that they advertise their delivery times as anywhere between 8am - 6pm Monday to Friday.  We are not able to dictate to them a time slot.  And in most cases a signature will be required.  In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights see “Your Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

Occasionally items are not immediately available - we will then despatch as much of your order as we can immediately and back-order the unavailable item for delivery at a later date at no extra charge. We only collect payment for items as they are despatched.

Mote Park Watersports Centre reserve the right in the event that  the product price or shipping cost is advertised incorrectly  to contact you and arrange further payment if required.

Your privacy is very important to us: The Privacy Policy will apply whenever you provide us with personal information, except as required by law or in accordance with these Terms and Conditions.

These terms & conditions do not affect your statutory rights 

Sale of Knives

In accordance with UK Law (The Offensive Weapons Act 1996), we are unable to sell knives to anyone under 18 years of age.

We are unable to send knives to overseas destinations.

 

Return Policy

Standard Returns

If you are not entirely happy with your purchase, we will exchange or refund in full, excluding carriage, provided that the items are returned within 14 days of receipt.*

 

Please check the condtion of goods on arrival - we are unable to accept goods damaged during shipping after 14 days.

 

Returned goods must be packaged securely, with all original packaging undamaged and in a saleable condition i.e. shoe boxes must be in the same condition as when received

 

Goods must be unused and security seals intact.*

 

If you would like to return goods because they were ordered incorrectly or if clothing does not fit, return postage will be at your expense. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.

 

Please be aware that some navigational and safety products may be dated, and as such a full refund may in some cases not be possible.  If you are purchasing dated navigational charts we suggest you contact us for more information. 

 

Faulty Goods If you receive your goods and believe them to be faulty, please contact us straight away with a brief description of the problem. If we require you to return the product for a replacement, our staff will advise you on what is required.

 

Returning goods to Mote Park Watersports Centre

1)Please contact us on hello@moteparkwatersports.com or call us on 07595539555.

2)Once you have spoken to our team we will give you a product return number which needs to be marked on the outside of the parcel so it can be identified. Without this the return will not be processed.

3)Return the parcel to us

4)Email us proof of postage

4)Once we receive the product we will be able to proceed with a refund or exchange.